Privacy Policy

This policy applies to information connected with your use of the Pokiez Casino website and related services. It covers information provided by you, information created when you use your account, and technical information collected when you browse the site. It also explains the choices available to you in relation to your personal information.

Personal information means information that identifies you, or information that can reasonably be connected with you. We may combine information from different sources where this is needed to operate your account, protect the website, provide support, meet legal responsibilities or understand how the service is used.

By using the website, you should read this policy together with any other notices shown during registration, account use, payments, verification or promotional communications. Those notices may explain a particular use of information at the time it occurs. If you do not agree with the handling described here, you should stop using the relevant service and contact us with any questions.

Information we may collect

• Account information, such as your name, date of birth, username, contact details, account preferences and information used to manage your player profile.
• Identity and verification information, which may include documents or details needed to confirm identity, age, account ownership or other account information.
• Payment and transaction records, including deposits, withdrawals, gaming activity, account balance movements and information supplied in connection with payment processing.
• Communications and support information, such as messages, requests, feedback, complaints and records of contact with the support team.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language, time zone and general location information.
• Usage information, such as pages visited, links selected, session activity, preferences and interactions with the website.
• Cookie and similar technology information, including identifiers that help the site remember settings, measure performance and support security.

Information is used to provide and administer casino services. This includes creating and maintaining your account, processing account activity, displaying relevant account information, responding to enquiries and supporting the functions available through the website.

We may use information to carry out identity, age, account ownership and other verification checks. These checks help protect players, prevent unauthorised access, identify suspicious activity and reduce the risk of fraud, financial crime, misuse of payment methods and other prohibited behaviour.

We may also process information to meet legal and compliance obligations. This can include keeping records, responding to valid requests from authorised bodies, monitoring activity, resolving disputes, supporting responsible operation of the service and applying measures intended to protect the integrity of the website.

• To verify information supplied during registration or account use.
• To process deposits, withdrawals and other account transactions through relevant payment arrangements.
• To provide customer support, investigate questions and keep an appropriate record of communications.
• To detect, prevent and investigate fraud, security incidents, account takeover, collusion and other harmful or unauthorised activity.
• To maintain, test, troubleshoot and improve the website, its features and its security.
• To send service messages, including account, security, verification and operational notices.
• To send marketing communications where permitted and where you have not withdrawn the relevant consent or preference.
• To meet record-keeping and other obligations that apply to the operation of an online gambling service.

Where information is no longer needed for an identified purpose, it may be removed, anonymised or securely restricted, subject to legal, security and operational requirements. We do not use personal information for purposes that are unrelated to the service without a proper reason or appropriate notice.

Information may be shared with service providers that help operate the website and account services. Depending on the service involved, these providers may support hosting, technology, payment processing, identity checks, fraud prevention, customer support, communications, analytics, security or record management. They are expected to handle information for the relevant service purpose and in accordance with appropriate confidentiality and security arrangements.

Information may also be shared where reasonably necessary to protect players, the website or other people; to investigate suspected misuse; to enforce applicable terms; to complete a business or technology transfer; or to respond to a valid legal, regulatory or governmental request. Only information relevant to the purpose should be shared where practicable.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restricted access on a need-to-know basis. No online service can guarantee complete security, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Information may be stored or processed using systems operated by service providers in Australia or other locations. Where this occurs, appropriate arrangements are intended to support the protection of personal information and the purposes described in this policy. The location and systems used may change as technology and service arrangements develop.

Records after account closure

Closing an account does not necessarily mean that every record is immediately deleted. Some account, transaction, verification, security and communication records must be kept for a period required by law or for legitimate security, dispute-resolution and compliance purposes. After the applicable need ends, information may be securely deleted, anonymised or further restricted in line with our retention practices.

Pokiez Casino may use cookies and similar technologies to help the website function, remember selected settings, keep sessions secure, understand general website usage and improve performance. Some cookies are necessary for core account or security features, while others may support analytics, preferences or relevant communications.

Cookies are small files or identifiers stored on, or associated with, your device through your browser. They can help recognise a returning browser and provide a more consistent experience. Similar technologies may collect information about device activity or interactions without directly identifying you in every instance.

You can manage, restrict or delete cookies through your browser settings. You may also be able to receive a notice before cookies are placed on your device. If you disable or block certain cookies, parts of the website may not work properly, account features may be less convenient, or preferences may not be retained.

Cookie settings can vary between browsers and devices. Changing a browser setting does not necessarily remove information already collected, and a separate device may have different settings. We recommend reviewing the cookie controls available in each browser you use.

Depending on the circumstances and any limits that apply, you may have rights concerning personal information held about you. You can contact us to ask what information is held, request access to it, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or withdraw consent to marketing communications.

• Access: ask for a copy of personal information associated with your account or ask how it is being used.
• Correction: tell us if information is inaccurate, out of date or incomplete and request that it be corrected.
• Deletion: request deletion of your data where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for legal, security or dispute-related reasons.
• Marketing consent: withdraw consent to marketing communications or change your marketing preferences. Service and security messages may still be sent when they are necessary to operate or protect your account.
• Questions or concerns: ask for an explanation of how information has been handled or raise a concern about a privacy matter.

To exercise these rights, contact support@pokiezcasino.best and explain your request. Please use the email address associated with your account where possible and provide enough information for the request to be understood. We may need to verify your identity or account ownership before providing information or making changes. This is a security measure designed to prevent personal information being disclosed to the wrong person.

We will consider requests in a reasonable manner and may explain if a request cannot be completed in full. Reasons may include a legal or security requirement to retain information, the need to protect another person, difficulty confirming identity, or the need to preserve records relevant to a dispute or investigation. If only part of a record must be retained, other information may be deleted, corrected or restricted where appropriate.

Marketing communications may include information about services, features or other updates that may be relevant to your use of the website. Where consent or a preference is required, you can withdraw it by contacting support@pokiezcasino.best or by using an available unsubscribe or preference control in the message. Withdrawing marketing consent will not affect essential account, transaction, security or service communications.

This Privacy Policy may be updated from time to time to reflect changes to the website, technology, service providers, legal requirements or privacy practices. The latest version will apply when it is published on the website. If a change is important, a notice may be provided through the website or another suitable account communication. You should review this page periodically so you understand the current approach.

If you have a privacy question, want to exercise a data right, or need help understanding this policy, contact support@pokiezcasino.best. We may keep a record of your request and our response so that the matter can be handled consistently, securely and in accordance with applicable requirements.